Privacy Policy
At Kloud eSIM, your privacy is our priority. We are committed to protecting your personal data and maintaining complete transparency in how we handle your information.
Data Protection
Industry-standard security measures to protect your information
Transparency
Clear explanation of data collection and usage practices
Your Control
Full control over your personal data and privacy settings
Welcome to Kloud eSIM. We are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, usage, and protection of your data when you utilize our eSIM services and visit our website.
Information We Collect
We collect the following categories of information to provide and improve our services:
Personal Information
We collect your name, email address, phone number, billing information, and any additional details you provide during registration or when contacting our support team.Important: We do not collect or store credit card or bank account information directly—all payment processing is handled securely by trusted third-party providers.
Usage Data
We automatically collect information about your interaction with our services, including device details, IP address, browser type, operating system, and usage patterns. This helps us optimize your experience and improve our platform.
How We Use Your Information
Your information enables us to deliver exceptional service. We use your data to:
Deliver and continuously enhance our eSIM services
Process your transactions and maintain your account
Keep you informed with service updates and exclusive offers
Analyze usage patterns to improve our platform
Meet legal requirements and safeguard our rights
Information Sharing
We never sell your personal information to third parties. Your trust is paramount to us.
We may share your information only in the following circumstances:
• Service Providers
We collaborate with carefully vetted third-party companies that help us deliver our services, such as payment processors, cloud hosting providers, and customer support platforms. These partners are contractually bound to protect your data.
• Legal Compliance
When mandated by law or necessary to protect the safety, rights, or property of Kloud eSIM, our users, or the public, we may disclose information to legal authorities.
• Business Transitions
In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such changes.
Data Security Measures
We employ robust security protocols to safeguard your personal information from unauthorized access, misuse, or disclosure. Our security measures include encryption, secure servers, regular security audits, and strict access controls.
Important Notice: While we implement industry-leading security measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.
Childrens Privacy Protection
Our platform and services are not intended for children under the age of 13. Here is our commitment:
No Collection from Minors
We do not knowingly collect or maintain information from individuals under 13 years of age. If we discover that we have inadvertently gathered such data, we will promptly delete it from our systems.
Parental Rights and Control
If you are a parent or guardian and believe we may have information about your child, please contact us immediately. We will work with you to address the situation and remove any such data.
Your Privacy Rights
You have comprehensive control over your personal information. Your rights include:
Access Your Data
Request a copy of all personal information we hold about you.
Correct Inaccuracies
Update or correct any incomplete or inaccurate information.
Delete Your Account
Remove your account anytime through your profile settings by clicking Delete Account. Some data may be retained for legal or security purposes.
Opt-Out of Marketing
Unsubscribe from promotional communications at any time.
Cookies & Tracking Technologies
We utilize cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.
Your Choice: You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our website.
Third-Party Websites
Our website may include links to external websites operated by third parties. Please be aware that we have no control over the content, privacy policies, or practices of these third-party sites.
Recommendation: We encourage you to review the privacy policies of any third-party websites you visit. Kloud eSIM is not responsible for the privacy practices of external sites.
Policy Updates
We may periodically update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by posting the updated policy on our website with a new Last Updated date.
Your continued use of our services after any modifications indicates your acceptance of the updated policy. We encourage you to review this page regularly to stay informed about how we protect your information.
Get in Touch
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, we are here to help. Our team is committed to addressing your privacy-related inquiries promptly.